It is always our intention to provide a first class service. However, should you have any cause for complaint, you should in the first instance contact our complaints officer at the above address, orally or in writing. Your complaint will be acknowledged promptly advising you who is dealing with the complaint and indicating when you may expect an answer. If we are unable to settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service at:
Harbour Exchange Square,
Isle of Dogs,
Telephone: 0800 0234 567
Your Insurance Company will also have their own complaints procedure which you can find details of in your Policy Wording & Insurance Product Information Document (IPID).
European Online Dispute Resolution
Alternatively, if you have purchased your policy online, you can submit a complaint through the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr